Delete your account
For dviilo. Draft — the working form is still on the product site.
Unpublished draft
This document is a draft. It has not been reviewed by a lawyer, it has not been published, and it is not in force. Nothing on this page binds anyone, and no product links to it as a term of use.
Shape only. The working form is on the product site and is not duplicated here.
Deletion is not wired up on this host. The form that works needs no sign-in and works after the app has been uninstalled.
Go to the deletion formhttps://dviilo.com/delete-account
What gets deleted
- Your account and sign-in credentials, held in Supabase Auth.
- Every call recording and transcript tied to your agents, plus the AI-generated summaries built from them.
- Contacts you imported, the agents you configured, and any voice you cloned.
- Phone numbers and SIM configuration registered to your account.
- Messages routed through the platform on your behalf.
What we keep, and why
- Billing records — invoices and transaction history, which Indian tax law requires us to retain for eight years. These hold no call content.
- Anything under legal hold — if a specific account is subject to an active legal or regulatory process, we retain what that process requires until it ends.
- Backups, briefly — encrypted backups roll off on their own 90-day cycle. Nothing is restored from them into the live system after your deletion completes.
How long it takes
We verify the request came from the account owner, then complete deletion within 30 days. You get an email at each end: one when we receive the request, one when the deletion is done.
Deleting the app from your phone does not delete your account — the data lives on the platform, not on the device.
Other ways to reach us
You can email common@shivankit.com from your account address with the subject “Delete my account”. It goes to the same place and carries the same 30-day commitment.
For what is collected in the first place, see the Privacy Policy and the data safety disclosure.